Last Updated: 25-10-2025
Email: info@nauriva.in
Website: www.nauriva.in

At Nauriva.in, we aim to ensure that your shopping experience is smooth, transparent, and satisfying. Please read our Refund and Returns Policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-day return window from the date you receive your order.
To be eligible for a return, the item must be:

  • In original condition, unused, and unworn.
  • Returned with all tags, packaging, and accessories.
  • Accompanied by proof of purchase (order number or invoice).

2. How to Request a Return

To initiate a return, please contact our support team at info@nauriva.in within 7 days of receiving your order.
Include the following details:

  • Your order number
  • The reason for the return
  • Photos or videos of the item (if applicable)

Once reviewed, we will provide the return address and instructions. Returns must be shipped back in the original packaging to complete the process.

3. Return Shipping

  • If the product received is damaged, defective, or incorrect, Nauriva.in will bear the return shipping cost.
  • For returns due to personal preference or non-defective reasons, the customer is responsible for shipping charges.

4. Refunds

  • Refunds are processed within 10 business days after receiving and inspecting the returned product.
  • The refund will be issued to the original payment method used during checkout.
  • You will receive a confirmation email once the refund has been processed.

5. Damaged or Defective Products

If your item arrives damaged or defective, please notify us within 48 hours of delivery by emailing info@nauriva.in with supporting images or videos.
We will arrange a replacement or refund after reviewing the case.

6. Order Cancellations

  • Orders can be canceled within 24 hours of purchase.
  • After 24 hours, your order may already be processed or shipped, and cancellation may not be possible.
  • To cancel, contact us at info@nauriva.in with your order details.

7. Important Note – Reselling Disclosure

Nauriva.in operates as a reseller platform.
Products offered on our website are sourced from trusted third-party suppliers, marketplaces, and partner vendors.
We do not manufacture these products ourselves.

Refunds, replacements, and warranties are subject to the policies of our sourcing partners.
However, we always act on behalf of our customers to ensure fair resolution and quality assurance.

8. Transparency & Support

We value your trust and are committed to providing transparent service.
If you have any questions about your order, return, or refund, please contact us at:
📧 Email: info@nauriva.in
🌐 Website: www.nauriva.in